Privacy Policy

Update date:January 9, 2024

Effective date:January 9, 2024

Introduction

Robocloq is a product provided by Robocloq Co., Ltd. (hereinafter referred to as "we"). When you use our services, we may collect and use your relevant information. We hope to explain to you through this Privacy Policy how we collect, use, store, and share this information when using our services, as well as the ways we provide you with access, update, control, and protection of this information. This Privacy Policy is closely related to theRobocloqservices you use. We hope you will read it carefully and make the appropriate choices according to the guidelines of this Privacy Policy when needed. We will try our best to express the relevant technical terms involved in this Privacy Policy in a concise and concise manner, and provide further explanatory links for your understanding.

By using or continuing to use our services, you agree to our collection, use, storage, and sharing of your relevant information in accordance with this Privacy Policy

If you have any questions about this Privacy Policy or related matters, please contact hello@robobloq.com Contact us
1. The information we have collected

We or our third-party partners may collect, store, and use the following information related to you when providing services. If you do not provide relevant information, you may not be able to register as our user or enjoy certain services we provide, or may not be able to achieve the desired results of the relevant services
2. Information storage
2.1 Information Storage Methods and Deadlines

We will store your information in a secure manner, including local storage (such as using apps for data caching), databases, and server logs
In general, we will only store your personal information for the time necessary to achieve the service objectives or under the conditions stipulated by laws and regulations
2.2 Information Storage Regions

We will store the personal information of users collected within China in accordance with laws and regulations
At present, we do not transmit or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, recipient, security measures, and security risks of the information being exported, and obtain your consent
2.3 Notification when products or services cease operation

When our products or services cease operation, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize it within a reasonable period of time, except as otherwise provided by laws and regulations

3. Information security

We use various security technologies and programs to prevent information loss, improper use, unauthorized viewing or disclosure. For example, in certain services, we will use encryption techniques (such as SSL) to protect the personal information you provide. But please understand that due to technological limitations and various malicious means that may exist, even if every effort is made to strengthen security measures in the internet industry, it is impossible to always ensure 100% security of information. You need to understand that the system and communication network you use to access our services may encounter issues due to factors beyond our control.

4. How we use information

We may use the information collected during the process of providing services to you for the following purposes:

Providing services to you
When we provide services, we use them for authentication, customer service, security prevention, fraud monitoring, archiving, and backup purposes to ensure the security of the products and services we provide to you
Help us design new services and improve our existing services
Enable us to better understand how you access and use our services, in order to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or to respond to you and other users in other aspects
Provide you with advertisements that are more relevant to you to replace commonly placed advertisements
Evaluate the effectiveness of advertising and other promotional and promotional activities in our services, and make improvements accordingly
Software certification or management software upgrades
Engage you in a survey about our products and services

5. Information sharing

At present, we will not actively share or transfer your personal information to third parties. If there is any other sharing or transfer of your personal information or if you need us to share or transfer your personal information to a third party, we will directly or confirm that the third party obtains your explicit consent to the above actions.

For the purpose of advertising placement, evaluation, and optimization of advertising effectiveness, we need to share some of your data with third-party partners such as advertisers and their agents, and require them to strictly comply with our measures and requirements for data privacy protection, including but not limited to processing according to data protection agreements, commitment letters, and relevant data processing policies to avoid identifying personal identity and ensure privacy security.

We will not share with our partners information that can be used to identify you personally (such as your name or email address) unless you explicitly authorize it.

We will not publicly disclose the personal information we collect. If disclosure is necessary, we will inform you of the purpose of this public disclosure, the type of information disclosed, and the sensitive information that may be involved, and obtain your explicit consent.

With the continuous development of our business, we may engage in mergers, acquisitions, asset transfers, and other transactions. We will inform you of the relevant situation and continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this Privacy Policy, or require new controllers to continue to protect your personal information.

In addition, according to relevant laws, regulations, and national standards, in the following situations, we may share, transfer, or publicly disclose personal information without obtaining your authorization and consent in advance:

Directly related to national security and national defense security
Directly related to public safety, public health, and major public interests
Directly related to criminal investigation, prosecution, trial, and enforcement of judgments
For the purpose of protecting the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property, but it is difficult to obtain my consent
The individual information subject publicly discloses personal information to the public on their own
Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels

6. Your rights

During your use of our services, we may provide you with corresponding operation settings based on the specific situation of the product, so that you can query, delete, correct or withdraw your relevant personal information. You can refer to the corresponding specific instructions for operation. In addition, we have set up a complaint and reporting channel, and your opinions will be promptly handled. If you are unable to exercise your personal information subject rights through the above channels and methods, you can submit your request through the contact information provided in this Privacy Policy, and we will provide feedback in accordance with laws and regulations.

7. Changes

We may revise the terms of this Privacy Policy in a timely manner. When changes occur, we will remind you of the new Privacy Policy and explain the effective date when the version is updated. Please carefully read the revised Privacy Policy. If you continue to use our services, you agree that we will process your personal information in accordance with the updated Privacy Policy

8. Protection of Minors

We encourage parents or guardians to guide minors under the age of eighteen to use our services. We suggest that minors encourage their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting personal information.